This Fulfillment Policy outlines how Lamplighter Ventures LLC delivers services and processes payments made via credit card through Stripe®, our designated payment processor. These terms apply to all client engagements unless otherwise superseded by a signed agreement between the client and the Company.
For the purposes of this policy, "Client", "You", and "Your" refer to the individual or organization entering into a service agreement with Lamplighter Ventures LLC. "Company", "We", "Us", or "Our" refer to Lamplighter Ventures LLC, the service provider. "Agreement" refers to the contract executed between the Company and the Client outlining the scope, terms, and deliverables of a project. All services are provided in accordance with the laws of the State of New York.
We provide custom software development services as outlined in each client's Agreement or Statement of Work (SOW). This Fulfillment Policy is intended to clarify our delivery process, refund considerations, and related service terms. All transactions are processed in U.S. Dollars via Stripe unless otherwise specified.
Service delivery is governed by the specifications set forth in the executed Agreement. Deliverables may include discovery documentation, UI/UX designs, source code, build artifacts, and technical documentation. Delivery occurs electronically via platforms such as GitHub, cloud storage, or other secure project management tools, and in accordance with agreed project milestones or timelines.
Due to the nature of custom software development, we do not offer standard refunds once work has been performed and deliverables have been provided. However, we are committed to addressing valid concerns and ensuring the quality of our work. If you are dissatisfied with any aspect of the service, please contact us promptly so we may review and address your concerns. Refunds or account adjustments are considered on a case-by-case basis and issued solely at our discretion.
As our services involve the delivery of custom digital solutions, no physical goods are exchanged, and a return policy is not applicable.
Cancellation terms, including notice periods, payment obligations, and the handling of work-in-progress, are governed by the specific terms of the client's Agreement. Clients are required to adhere to the cancellation and termination clauses outlined in their contract. Any work completed prior to the effective date of cancellation remains billable as per the terms agreed.
We welcome client feedback and are committed to resolving any issues in a timely and professional manner. For concerns or service-related inquiries, please contact:
Complaints should include a detailed description of the issue, relevant dates, and any supporting documentation. We will make reasonable efforts to respond within five (5) business days.